Robotic Process Automation (RPA) is a technology that makes it possible to automate repetitive, rule-based tasks that are traditionally carried out by humans. RPA refers to the use of software robots (‘bots’) to perform tasks that are normally carried out by employees.
How does RPA work?
- RPA bots mimic human interactions with computer systems. They can log into applications, enter data, fill out forms, create reports and perform other tasks based on defined rules.
- RPA can be quickly and seamlessly integrated into existing systems and processes.
- RPA can be used at various stages of a workflow, e.g. pre-processing data or customising the formatting of the results to the desired website design.
Benefits of RPA:
- Increased efficiency: tasks are completed faster and with fewer errors.
- Cost savings: By automating tasks, companies can reduce costs.
- Employee relief: Fewer repetitive tasks for employees, leaving more time for more important tasks.
- Scalability: Tasks from RPA bots can be reused for other projects.
- Integration: RPA can be quickly and seamlessly integrated into existing systems and processes.
RPA can be used in various business areas including:
- Data entry and extraction
- Form completion
- Reporting
- Customer service
- Finance
- HR
RPA is often used in conjunction with other technologies such as AI and machine learning to automate complex processes and further increase efficiency.